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Do you need support?

Does the game feel sluggish or are calculations overdue?

In this case, please check the server status. You can find the respective link at the very bottom of the page. If the server has fallen behind in its update schedule this might affect the rest of the game. Usually, these problems disappear after a few hours.

New to AirlineSim?

If you’ve just started playing and are having some problems, we recommend that your first port of call be the AirlineSim Handbook. It contains a detailed tutorial, and should provide you with enough information both about game mechanics and other players’ strategies for success to enable you to get started without too many problems.

Technical problems? New ideas or suggestions for improvements?

Should you require help in an issue that is not covered by the handbook you might want to contact either the forums, the chat room or our email support. This table contains all available communication channels:

Support channels by language

Language Forums Chat Email Support
English/all languages full forums
(link)
Discord Chat
(link)
support@airlinesim.aero
German full forums
(link)
Discord Chat
(link)
support@airlinesim.de
Dutch sub-board available
(link)
-- no official support available
(please try using the forums)
Portuguese sub-board available
(link)
-- no official support available
(please try using the forums)
Chinese sub-board available
(link)
-- no official support available
(please try using the forums)
French sub-board available
(link)
-- no official support available
(please try using the forums)
Spanish sub-board available
(link)
-- no official support available
(please try using the forums)
Greek sub-board available
(link)
-- no official support available
(please try using the forums)
Polish sub-board available
(link)
-- no official support available
(please try using the forums)